Hammam & spa: don’t let the till slip on a busy day

In a hammam a guest can take three services in forty minutes: a scrub, a foam wash, then a short massage. On a busy Saturday that trio repeats fifteen times, with retail in between. At that pace, writing on paper produces two outcomes: either a service is never written down, or the till and the slips disagree in the evening. The problem is less a missing record than the slowness of keeping one.

In HMS Spa an entry is tied to a check opened under a cabin or locker name. Whatever service the guest takes inside goes onto that same check; on the way out the bill closes once and a receipt is printed, reprintable if needed. The guest is shown a single bill and no service falls outside the record.

For guests who book ahead the weekly calendar works: pick the branch and date, open an appointment on an empty slot, drag it to move it. A booking and a walk-in go to the same till and the same staff report, so no second book is kept. Each appointment shows its room and staff member on the row.

At the end of the day the finance screen filters income, expenses and the net figure by branch and date range, with the till, current accounts and expense categories on separate tabs. The staff performance report shows how many services each person gave and the commission report what that comes to. The service report gives counts and turnover per service; every table downloads as Excel and PDF.