Frequently asked
What you want to know
From setup to payment, answers to the questions we hear most. If you can’t find yours, write to us; we reply the same business day.
Setup and Use
Do I need technical knowledge to get started?
No. HMS Spa is cloud-based, so there is no server or software to install. Once your account is created you simply log in at app.hmsspa.com from your browser. Our team sets up your treatment list and staff records together with you during onboarding.
Can I migrate my existing client and package records?
Yes. We import your client list from Excel or another program, along with any open package balances, free of charge. Your business keeps running without interruption during the migration.
Is my data safe?
Your data travels over an encrypted connection (SSL), is backed up daily, and is hosted in Türkiye in line with KVKK requirements. You can request a full export of your data at any time.
Is there a lock-in period? Can I cancel whenever I want?
Monthly plans have no lock-in; you can cancel at the end of any month. Annual plans include 2 months free, and you are notified before any automatic renewal.
Can I use it on a phone or tablet?
Yes. The dashboard works the same way in the browser on phones, tablets and computers. From the desktop at reception or your phone while you are out — the same data either way.
Pricing
What happens when the trial ends?
After 14 days you can choose a plan and carry on if you wish. If you do not continue, your account is closed; the data you entered is kept for 30 days and handed over to you on request.
Can I change my plan?
Yes, you can upgrade at any time and the difference is calculated pro rata by day. Downgrades take effect from the next billing period.
How do I pay?
By automatic credit card payment or by bank transfer against an invoice. An electronic invoice is issued for every payment.
Is there an extra charge for onboarding or migration?
No. Account setup, configuring your treatment list and importing data from Excel are free on every plan. The Enterprise plan also includes on-site training.
Mobile, Locations and Support
Is there a mobile app?
Yes. HMS Spa has iOS and Android apps; you follow client cards, package balances and daily revenue from your phone. The panel also works the same way in the browser on every device.
I have more than one location — can I manage them from one account?
Yes. On the Enterprise plan, unlimited locations are managed from a single admin account; the service and price list is updated centrally and consolidated reports compare locations side by side.
How does support work?
Every plan includes e-mail support; the Professional and Enterprise plans add priority phone support. You can reach us by phone and WhatsApp during business hours, and by e-mail at any time.
Didn’t find your question?
Write to us or request a demo; we get back to you the same business day.