Customer tags
Hotel guests, outside customers and corporate accounts are separated by tag; the client list filters by tag.
Solutions · Hotel spa
Hotel spa: read your two customer streams separately
A hotel spa receives two separate streams: the guest staying upstairs and the customer walking in from outside. HMS Spa keeps both in the same panel but keeps them readable apart — the tag lives on the customer record, and the revenue separates in the service and period reports.
What does a hotel spa need to know?
A hotel spa is a second business inside a business. Part of the revenue comes from the guest staying in the hotel and part from the customer coming in off the street, and even where the two do not pay the same price for the same treatment, they share the same cabins, the same staff and the same till. Management’s question is therefore not “how much did we sell” but “how much did we sell to which stream”.
In HMS Spa that distinction is set up with a tag on the customer record. Tags such as hotel guest, outside customer or corporate agreement sit on the record and filter in the client list; because the appointment and check rows carry which customer they belong to, revenue can afterwards be separated along that tag. Each appointment also shows its room and staff member on the row.
A check is opened under a cabin or room name; services and products are added to the same bill, which closes once on the way out and prints a receipt, reprintable if needed. On busy days a booked guest and a walk-in enter the same flow: one from the calendar, the other from a check, and both land in the same till.
On the management side the finance screen filters income, expenses and the net figure by branch and date range, with the till, current accounts and expense categories on separate tabs. The service report shows how often each treatment was given and what it brought in, and the staff commission report what each therapist earned. When several properties are run from one account, the reports place them side by side and the tables download as Excel and PDF.
Modules that matter here
The six screens a hotel spa uses most
Cabin checks
A check is opened under a cabin or room name; services and products go onto the same bill, closed once on the way out.
Appointment calendar
In the weekly calendar the appointment’s room and therapist show on the row; hours outside opening times are closed.
Service report
How often each treatment was given and what it brought in, in counts and amounts; filtered by branch and period.
Therapist commission
Who did which session is recorded on the row; performance and commission reports are read separately.
Multi-property management
Each property is defined with its own hours and time zone; reports place properties side by side.
Two streams
The same cabin, not two separate books
Keeping hotel guests and outside customers in two different systems ends with the same cabin being sold twice. HMS Spa uses one calendar and one till; the distinction lives in the record itself, on the customer tag. Capacity is visible from one place while revenue can still be read by stream afterwards.
- One calendar, one till; the distinction on the customer tag
- The appointment’s room and therapist visible on the row
- Checks opened under a cabin or room name
- Booked guests and walk-ins handled in the same flow
- Revenue read from the service and period reports
Reporting to management
A table ready for the management meeting
Hotel management wants two things from the spa: the period’s turnover and where it came from. The finance screen gives income, expenses and the net figure by branch and date range; the service report shows which treatments the turnover came from, in counts and amounts. Package and retail income appear separately, staff commission is read from its own report, and every table exports to Excel and PDF.
- Income, expenses and net filtered by branch and period
- Counts and turnover in the service report
- Service, package and retail income shown separately
- Staff performance and commission reports
- Every table downloadable as Excel and PDF
Setting the spa up takes four steps
Your account is opened
After your trial request we open an account for your business. There is no setup and no server; you sign in at app.hmsspa.com.
Property and cabins are entered
The property, cabin names, opening hours, time zone and currency are defined; with several properties each is entered separately.
Services and tags are entered
The service list and prices are entered, and tags for hotel guests and outside customers are defined.
The team starts
Separate accounts and permissions are issued for reception, therapists and management.
Frequently asked
Hotel spa management — frequently asked questions
How do we separate hotel guests from outside customers?
With a tag on the customer record. Tags such as hotel guest, outside customer and corporate account are defined, sit on the record and filter in the client list; because appointments and checks carry which customer they belong to, revenue can be read along that split.
We have several properties — can we run them from one account?
Yes. Each property is defined with its own opening hours and time zone; the calendar, the checks and the finance screen filter by property, and reports place properties side by side.
Can we produce a period report for management?
Yes. The finance screen gives income, expenses and the net figure by property and date range; service, package and retail income appear separately and the tables export to Excel and PDF.
Does the software work out therapist commission?
Who did which session is recorded on the appointment and check rows. Staff performance and commission reports are read by property and period and exported.
Do I need a credit card to try it?
No. The 14-day free trial does not ask for a card, and every feature is open during the trial.
Related pages
Features
Instead of scattered notebooks, spreadsheets and paper diaries: a single system that sees your whole business.
Online Booking
Customers self-book free slots; you take the full price, a percentage or a fixed amount upfront via iyzico, PayTR, Stripe, PayPal or Checkout.com, the rest at the branch.
Screenshots
Screenshots of the HMS Spa mobile app: dashboard, appointment calendar, customer card, loyalty points, sales, finance and reports — in your own language.
Pricing
Every plan includes every feature of the program, with free updates. Monthly plans have no lock-in; pay annually and 2 months are on us.
Hair Salon Software
Cloud-based hair salon software that brings the appointment calendar, client records, packages and till into one panel. Nothing to install, free for 14 days.
Beauty Salon Software
Cloud-based beauty salon software that keeps session packages, client records, the appointment calendar and the till in one panel. Nothing to install, free for 14 days.
Barbershop Software
Cloud-based barbershop software that keeps appointments, walk-ins, open checks and per-chair commission in one panel. Nothing to install, free for 14 days.
Appointment Scheduling Software
Cloud-based appointment scheduling software with a weekly calendar, statuses, room and staff assignment and payment taken from the row. Nothing to install, free for 14 days.
Massage Salon
Room and therapist planning, session- and minute-based packages, therapist commission and the till in one panel for massage salons. Nothing to install, free for 14 days.
Beauty Centre
For beauty centres: the chain from consultation to session plan, from payment plan to receivables, in one panel. Nothing to install, free for 14 days.
Hammam & Spa
For hammams and spas: heavy footfall, short services, cabin checks and end-of-day till discipline in one panel. Nothing to install, free for 14 days.
Try your spa on it, free for 14 days
Try it with your own cabin names, service list and customer tags. No credit card needed.