Contact

How can we help?

Fill in the form for a trial account, a demo or a quote and we’ll get back to you the same business day. You are also welcome to call us directly.

Which channel for which subject?

A contact page usually turns into a list of addresses, and the person writing has no idea which channel is how fast. Here we write it plainly. Every written request gets a reply within the same working day, and at the latest within one working day. If the matter is urgent, the phone is always the fastest.

If you prefer the form, picking a subject speeds things up: sales, support and quote requests go to different people. A message that arrives with the right subject is usually answered within the hour, because there is no routing step in between.

If you write your business name, the number of branches and which screen the problem appears on, the first reply is often the solution itself. Without those we have to ask for them first, which adds another round trip.

We know how wearing a software relationship is when the phone goes unanswered or a message sits for days; that is why we write the reply time not as a marketing line but as a promise we have to keep.

You can also reach us from inside the panel. If your account is open, naming the screen where the problem appeared is enough; which version you are on and which business the account belongs to we can see on our side, so we do not ask you.

There is one thing you should not write: your password. Support will never ask for it under any circumstances. If a message asks you for a password, that message is not from us; when a screen share is needed, you sign in and we look.

And one more thing: do not wait for a problem to grow before writing to us. The most useful questions are the small ones asked in the first week of setup — asking where a screen is takes less effort than correcting fifty records entered wrongly two days later.

The information on this page describes the current version of the product. We do not present a feature that does not exist, and we do not print a figure whose basis we cannot state; if something here is out of date, write to us and we will correct it. The free trial is fourteen days and no credit card is required. We reply to written requests within the same working day. Plan scope and current fees are on the pricing page, and the binding form of our commitments on personal data is in the data protection notice.

Reach us directly

How does the demo work?

After your request our team calls you, prepares a sample account tailored to your business, and walks you through the dashboard in a 30-minute online session. Your 14-day trial account is then opened.

Your details are used only to reply to your request. We do not send marketing messages unless you separately opt in.

Subjects

What is worth writing?

For each subject, the details that make the answer faster.

Opening a trial account

Your business name, its branches and how many people will log in. If you have a service or price list, attach it and we will open the account with your own definitions in place.

Pricing and quotes

Number of branches, number of users and whether you prefer monthly or yearly billing. If you need a formal quote, add your invoicing details too, so we can prepare it in one go.

A technical problem

Which screen you were on, what you were trying to do, and the wording of the message on the screen. With a screenshot attached we usually get to the fix in the first reply.

Data migration

The name of the program you still use and the file format it can export. Send the client list and open package balances as Excel and we will do the import.

Training and setup help

How many people need training and the hours that suit your business. An online session is included in every plan; on-site training is part of the Enterprise plan.

Data and privacy questions

Write which point you are asking about: where the data is held, who can reach it, an export or a deletion request. We answer these in writing.

Partnership and reselling

Write which city and which sector you work in, and how many businesses you serve today. We assess requests of this kind separately, so the reply can take a little longer.

After the message

Once your request reaches us

The message goes to the right person

The subject you pick routes the message to the right team. At the same time a copy email goes to you, so the text you wrote stays in your hands.

A first reply within the working day

The first reply is either the solution itself or a short question about a missing detail. In the second case we ask it in one sentence, without sending you a form to fill in.

A screen share if needed

For matters that writing does not settle, we open a thirty-minute online session. You share your screen and we walk through the steps together.

Closing, and a record of it

When the matter is settled we write down what was done. If the same problem recurs, the earlier exchange is on file, so you do not have to explain it again.

Frequently asked questions about contacting us

How quickly do you reply?

We reply to written requests within the same working day, and at the latest within one working day. The phone is always the fastest channel.

Can I open a trial account without a sales call?

Yes. Select the trial request on the form and we will open the account and send the sign-in details in writing. If you would rather not speak on the phone, just say so in your message; we do not chase people with calls.

Is support charged separately?

No. Setup, service-list entry, data migration and usage support are inside the plan fee. Plans differ in the scope of support; we do not sell a separate support package.

Can I get support in a language other than Turkish?

The panel interface is offered in twenty languages. We handle correspondence in Turkish and English; if you write in another language we will still do our best.

Can we meet at your office?

Yes, by appointment. Our address is on this page; write before coming so we can set the meeting at a time the right person is free.

How do I ask for my data to be deleted?

You request it in writing through the contact form or by email. We answer the request in writing; the scope and the periods are set out in detail on the data protection page.

What happens if I write at the weekend?

Messages that arrive at the weekend are at the front of the queue first thing on the next working day. For anything urgent, our phone and WhatsApp numbers are on this page.

Do I have to sign a contract to get a quote?

Asking for a quote creates no obligation. We send the price in writing; if you decide against it, we do not chase you with follow-up calls.

How do I report a bug in the panel?

Send which screen it appeared on, after which step, and a screenshot if you can. Once we can reproduce it, we write to you with when the fix will ship.

Who reads my feature suggestion?

The team that writes the software reads it. When the same suggestion starts arriving from several businesses, a topic is opened; when there is progress, we tell the businesses that raised it.

Where can I see my invoice and payment history?

Just write to us for your invoices and payment records; we answer the request within the same working day. You can also tell us through the same channel when your invoicing details change.

I have several branches — should each one write separately?

There is no need. Taking requests through a single contact is tidier for both sides; but if your branch managers would rather write directly, we handle that too.